Student expectations are rising, budgets are tightening, and traditional support models are struggling to keep up. In this session, we explore how further and higher education institutions are rethinking student support—moving from fragmented contact centres to connected, AI-enabled service models.
You’ll see how Microsoft technologies are being used to unify data, automate routine queries, and deliver faster, more personalised support across the entire student journey, without losing the human touch where it matters most.
You’ll also hear practical transformation stories from programmes including Nottingham College, alongside insights from our expert panel:
- Sakina Mannan, Senior AI Process Specialist – Education, Microsoft
- Richard Tough, Principal CE Presales Consultant
- Mark Wilson, CTO
- Richard Saunders, Business Development Manager – Public Sector
To read more, download our transcript.
