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AI AI Business Solutions

Contact Centre

Modern Contact Centre (CX) designed for customers, built for change.

Masthead 4-May-01-2026-04-28-24-6337-PM

Modern Customer Service, Simplified.

Disconnected telephony, siloed channels and limited visibility lead to long handling times, inconsistent service and rising costs. Businesses need a secure, cloud based CX foundation that unifies channels, empowers agents and adapts quickly.

Reimagine your Contact Centre as a connected Customer Experience (CX) platform. Node4 delivers industry-leading solutions from Microsoft and Cisco, underpinned by our SIPLink PSTN platform, so you can modernise voice, add digital channels, and migrate at your pace with resilience built in.

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Valuable insight
Expert led
20 years experience
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Top 1% of Microsoft Partners, Globally

We’re an end‑to‑end Frontier Microsoft partner with all six Solutions Partner designations, five consecutive Inner Circle years, 3,000 certifications, and Direct CSP status – delivering priority access, funding, and expert support.

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The Problem We're Solving

Operational pressure from rising contact volumes.
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Legacy metrics that don’t reflect real customer outcomes.
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Fragmented systems and data create inconsistent customer experiences.
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High effort for customers and repetitive work for agents.
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Limited visibility into journeys, workloads, and performance.
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What This Means for your Business

Efficiency
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Clearer visibility across every journey, helping you identify gaps, trends, and root causes.

Loyalty
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Happier customers thanks to consistent CX across voice and digital.

Productivity
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Faster, more consistent resolutions, reducing customer frustration and improving service quality.

Agility
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A connected platform that’s easier to scale and manage, built on Microsoft-native capabilities.

Resilience
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SIPLink provides carrier grade PSTN, number porting and continuity options.

Our Solution for a Modern, Cloud Contact Centre

We help you move from legacy call centre to cloud CX through a governed, low risk path: discovery, design, migration and adoption, followed by continuous optimisation. SIPLink adds resilience and simplifies integrations, while Microsoft and Cisco stacks enable rich omnichannel and AI. 

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    Omnichannel CX

    Voice, chat, email, social, messaging - with intelligent routing.

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    Agent and supervisor tools

    Monitor, whisper, barge, quality and knowledge.

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    Analytics and reporting

    For queues, agents and journey.

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    CRM and application integration

    For a single customer view.

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    AI powered automation

    For intelligent routing and self service.

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    Compliance and security

    UK data residency and alignment to PCI DSS and ISO 27001.

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    Governed delivery

    With parallel run and coexistence to de risk cutovers.

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    24x7 managed service

    With proactive monitoring and vendor escalation.

What Powers Our Solution

Node4 SIPLink
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UK regulated, carrier grade PSTN for Contact Centre voice. Enables number porting, policy routing, UC interop and continuity options for resilient migrations.

Microsoft Dynamics 365 Contact Center
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AI ready omnichannel on the Microsoft cloud with native CRM context, Unified Routing and ACS based voice. Ideal when you want CRM plus Contact Centre on a single Microsoft platform.

Cisco Webex Contact Center
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Cloud contact centre with rich voice, digital channels and enterprise grade call control. Ideal when you want Webex as your CX stack or alignment with Webex Calling and devices.

AI & Analytics
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Where licensed, enable AI capabilities such as agent assist, summarisation and quality insights to speed resolutions and improve coaching. Use queue, agent and journey analytics to identify failure demand and optimise service.

CCaaS Envisioning Workshop

Our structured, hands‑on workshop gives you clarity, alignment, and a clear path forward, all built around your real challenges, personas, and scenarios.  

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Simon and Richard
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Stephensons

Transitioning to a scalable cloud contact centre with omnichannel customer connections.

CCaaSS Envisioning Ebook

Our structured, hands‑on workshop gives you clarity, alignment, and a clear path forward, all built around your real challenges, personas, and scenarios.

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Contact centre ebook

See What Funding your Business Could Access​

As a Microsoft Azure Expert MSP and Inner Circle Partner, we help customers access exclusive Microsoft funding to reduce cost, de‑risk decisions, and accelerate technology adoption.

Why Node4?

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Deep Microsoft Expertise
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As a Microsoft Inner Circle Partner, we bring proven capability across Dynamics 365, Power Platform, Teams, and Azure, with direct access to Microsoft’s innovation roadmap and funding programmes.

One Partner, One Platform, Total Accountability
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Unlike multi‑vendor setups, Node4 owns the full stack: Contact Centre, CRM, voice, Webex, SIPLink connectivity, AI and managed services. This offers seamless delivery and ongoing performance. ‘

Enterprise‑Grade Voice Built In
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With our SIPLink carrier‑grade telephony and Azure Communication Services integration, customers gain reliable, compliant, UK‑based call routing and PSTN connectivity as part of a single unified solution.

Designed for Regulated & Public Sector
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Needs From GDPR and FOI to UK‑sovereign voice and secure hosting, Node4 meets the compliance expectations of healthcare, local government, education, housing and other regulated industries.

Value Beyond Implementation
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Our Maintained, Monitored and Managed service tiers ensure your Contact Centre stays optimised, updated and evolving, with proactive monitoring, evergreen management, and AI tuning.

Funded envisioning workshops
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Our Envision → Discover → Deploy → Manage pathway reduces complexity and accelerates value. You get clarity, speed, and measurable outcomes from day one.

Lets talk Contact Centre

Backlogs aren’t volume - they’re friction. Modernise your contact centre. 

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