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Fire & Rescue Services

Improve operational readiness with faster access to risk information and more connected teams.

East Sussex Fire and Rescue-2

Supporting fire & rescue teams with managing risks

Every inspection, site visit and risk assessment generates information that could be critical during an incident. But when that information is captured on paper, stored in siloed systems or shared through manual processes, it becomes harder to keep operational risk information accurate, accessible and up to date. 

Node4 with Microsoft helps Fire & Rescue Services modernise inspections, streamline risk information management and create a trusted, real-time view of operational data that supports frontline teams when it matters most.

Challenges in Fire & Rescue

Slow information processes
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Many services still rely on paper-based SSRI (Site‑Specific Risk Information) workflows, taking up to seven days for risk data to reach control rooms and incident commanders.

Legacy infrastructure
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On‑premise systems and ageing data centres create cost, resilience, and disaster recovery challenges, making it harder for Fire & Rescue teams to modernise services.

Lack of real‑time intelligence
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Critical risk information is often out of date, inconsistent, or scattered, limiting shared situational awareness across planning, control rooms, and incident command.

Rising operational pressures
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Fire services face increasing incident types, including wildfires, lithium‑ion battery fires, and climate‑driven emergencies alongside cultural reform, scrutiny, and funding pressures.

Need for data transformation
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Aligned with National Strategies, Fire services must modernise in line with the NFCC Digital & Data strategy, but face challenges in unifying data.

How we deliver

Frontline‑Ready digital workflows

We design solutions from the frontline upward, whether that’s inspectors, operators, housing officers or fire crews. Using Power Apps, Dynamics 365 and Microsoft 365, we replace paper‑heavy steps and email chains with intuitive, low‑code workflows that capture information.

This cuts admin, eliminates duplication, and accelerates processes that previously took days into minutes.

East Sussex Fire and Rescue

Unified, trusted data

Legacy systems create fragmentation, from risk data to property records to operational metrics. We consolidate this into a single, governed data foundation in Azure and Microsoft Dataverse, surfacing real‑time insights through Power BI.

Whether it’s ORI for Fire & Rescue, service requests for housing or performance reporting for public services, leaders and teams get one accurate picture they can act on.

 

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Secure, cloud‑first platforms

Modernisation only works when the foundations are solid. We help services move from ageing, on‑premises systems to secure, scalable Microsoft Cloud environments through Microsoft Sentinel and Node4’s UK SOC.

This strengthens resilience, simplifies disaster recovery and opens the door to future transformation without disruption.

 

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Build on Microsoft

Dynamics 365 Customer Service

Dynamics 365 Field Service

Microsoft Dataverse

Power Apps

Power Automate

Field Service Mobile

Microsoft Teams

Power BI

Microsoft Fabric

Microsoft Copilot

SharePoint Online

Turning 7-Day Delays into 5-Minute Updates

See how low‑code apps, unified risk data and Microsoft Cloud can transform safety visit readiness, from cutting seven‑day SSRI cycles from seven days to five minutes, to giving planners, control rooms and crews a single, trusted operating picture.
 
The ebook breaks down the practical steps, real case studies and proven delivery model behind modern, data‑driven Fire & Rescue services.
Download here
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East Sussex Fire and Rescue Service

Reducing the risk investigation process from 7 days to 5 minutes.

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