Contact centre demand is increasing

Since 2014, calls to 999 have been increasing by 5% each year – add in demand from non-emergency 101 calls and enquiries via digital channels, and the need for supportive technology has never been greater.  

But what if you can reduce incoming demand to your contact centre with the help of Microsoft technology? 

By using a self-service portal, victims of crime can easily check up on case updates, message their case handlers directly and more.  Deflecting these demands away from telephone lines will mean you can free up resources to focus on other priorities whilst maintaining support to victims of crime. 

Intrigued?

We’re here to help both you and the communities you serve.

Enhancing connectivity for Warwickshire Police 

The I-LEAP search app, built using Microsoft technology, gives officers mobile access to INTERPOL databases from any location. The first standalone app of its kind, it allows officers to conduct roadside checks more quickly and easily, improving efficiency and helping officers access vital data on the go. 

“Node4’s team became part of our own development team. It was always a two-way conversation, with Node4 on hand to answer queries and guide us during the testing and roll-out stages” 

Nicholas Clarke 
Head of Change, Warwickshire Police 

Police waiting
Police providing victim support

Supporting victims of crime 

Created in partnership with West Mercia Police, VictimAssist uses Microsoft technology to offer support and guidance to crime victims. By automating essential processes, setting reminders, and allocating tasks, the system improves efficiency and reduces costs whilst streamlining support to victims at such a crucial time.  

Catch up with our webinar where we showcase this purpose-built solution with help from our friends at Microsoft. 

Protecting victims of domestic violence

Ensuring the safety of victims is a top priority for police officers, and the ability to swiftly issue protection notices is crucial. In collaboration with the PDS and West Yorkshire Police, our DVPN application digitises the process of issuing domestic violence protection orders, transforming what was once a heavily paper-based and time-consuming procedure into a streamlined digital process.

Read our guide to find out how this helps protect victims.

Get in touch with our police specialists today.

Technology for police forces

Read more about how technology can help forces serve their communities and more.

Get in touch

If you’d like to know more about how we could transform your organisation, or the wider range of services we provide that can benefit your organisation, get in touch with us today. Our team of experts will be happy to help with any query you may have.

Sales: 0345 123 2222

You can also learn more about our range of services, including our cloud solutions, data centre services, colocation hosting and managed IT services.

GET IN TOUCH

Contact us using the form and we’ll get back in touch shortly. Please use the telephone number below to call us, or drop us an email if you’d prefer.