Modern Customer Service with Microsoft

Lower operational costs by 30% and improve KPIs across every channel with an AI‑powered Microsoft contact center.

Unified, AI‑Driven Foundation for Better Customer Service

Built on Microsoft Dynamics 365 Contact Center and enhanced with Teams voice and Node4’s enterprise-grade SIPLink connectivity, this modern architecture replaces costly legacy systems with a streamlined, scalable, cloud-based model.

Your journey starts with a fully funded, hands‑on Envisioning Session, where we map your personas, prioritise your scenarios, and show you live demonstrations of the Microsoft‑powered contact center. You’ll leave with a tailored vision canvas, a summary of quick wins and savings opportunities, and a clear plan to reduce operational costs while improving customer experience.

20%

growth forecast for the UK CCaaS market by 2034.

68%

of contact centre interactions will be AI‑assisted by 2028

80%

of routine service issues will be solved by AI by 2029.

What is Microsoft Dynamics 365 Contact Center?

Dynamics 365 Contact Center is a Copilot-first, cloud-based product that brings intelligence, automation, and efficiency to every engagement channel in the CRM solution of your choice. Rather than managing multiple disconnected systems, Dynamics 365 Contact Centre can simplify their operations, improve service quality, and scale with confidence.

Unified, AI-powered contact centre platform

Seamless CRM integration

AI-powered support

Reduced complexity

Managed service options

Enterprise-grade voice

Book your Envisioning Workshop today

Our Envisioning Workshop is a focused, collaborative session that helps organisations clarify their goals, identify challenges, and define a clear future‑state vision.

Why Customers Are Investing in Microsoft‑Powered Contact Centres?

Rising customer expectations:
Customers now expect fast, personalised, seamless service across every channel.

AI and automation are reshaping service:
AI is streamlining triage, routing and agent assist, reducing manual effort and improving quality.

Increasing demand and operational pressure: Growing service volumes and limited agent capacity require automation and unified platforms.

Tightening compliance and security requirements:
Organisations need secure, compliant, UK‑based solutions to meet GDPR, PCI and FOI standards.

Unlock immediate value

Your Envisioning Workshop: What is it?

A hands‑on, Microsoft‑aligned workshop where we map your key personas and show live demos of Dynamics 365 Contact Center across voice, digital channels, and AI.

What’s Included?

A vision canvas tailored to your organisation
Prioritised opportunities for improvement
A practical roadmap to modern, AI‑enhanced service
Clear cost‑reduction opportunities (up to 30%)

Book now

Learn more from our ebook

Business outcomes that matter.

Reduced Operating Costs:
Up to 30% reduction in total Contact Centre operating costs through consolidation, automation and AI‑driven efficiencies.

Better customer experiences:
Consistent, faster and more personalised service across every channel.

Streamlined operations:
Unified workflows, fewer manual tasks, and simplified agent experience.

More Productive Agents:
AI‑assisted guidance, automated summaries and smarter routing free agents to focus on high‑value interactions.

Improved Compliance & Security
A secure, Microsoft‑aligned environment with UK‑based voice and data options built for regulated sectors.

First Contact Resolution (FCR)

Customer Satisfaction (CSAT)

Net Promoter Score (NPS)

SLA Compliance

Average Handle Time (AHT)

Agent Occupancy & Efficiency

Metrics that improve

Why Node4 for Contact Centre?

Deep Microsoft Expertise

As a Microsoft Inner Circle Partner, we bring proven capability across Dynamics 365, Power Platform, Teams, and Azure, with direct access to Microsoft’s innovation roadmap and funding programmes.

One Partner, One Platform, Total Accountability

Unlike multi‑vendor setups, Node4 owns the full stack: Contact Centre, CRM, voice, SIPLink connectivity, AI and managed services. This offers seamless delivery and ongoing performance. ‘

Enterprise‑Grade Voice Built In

With our SIPLink carrier‑grade telephony and Azure Communication Services integration, customers gain reliable, compliant, UK‑based call routing and PSTN connectivity as part of a single unified solution.

Proven, Low Risk, High-Impact

Our Envision → Discover → Deploy → Manage pathway reduces complexity and accelerates value. You get clarity, speed, and measurable outcomes from day one.

Designed for Regulated & Public Sector Needs

From GDPR and FOI to UK‑sovereign voice and secure hosting, Node4 meets the compliance expectations of healthcare, local government, education, housing and other regulated industries.

Value Beyond Implementation

Our Maintained, Monitored and Managed service tiers ensure your Contact Centre stays optimised, updated and evolving, with proactive monitoring, evergreen management, and AI tuning.

See how CRM and Contact Centre work better, together.

Extend your Contact Centre Envisioning with a CRM and see how Dynamics 365 CRM and Contact Center work together as one integrated, AI‑powered service solution.

Ideal if you’re exploring CRM modernisation alongside Contact Centre transformation.

Learn more

Book your envisioning session today.

Speak to a specialist

Get in touch

If you’d like to know more about our contact centre offers or our wider range of services contact us using the form.

Our team of certified professionals will be happy to help with any query you may have.

info@node4.co.uk

Sales: 0345 123 2222

You can also learn more about our range of services, including our IT security, data centre services, colocation hosting and managed IT services.