East Sussex Fire and Rescue Service
Discover how we helped East Sussex Fire and Rescue Service enhance and improve existing their SSRI process with transformative applications.
City and County of Swansea Council | Local Authority | 250,000 citizens
The Customer
Swansea Council is the second largest metropolitan council in Wales, with over 6,684 employees that serve over a quarter of a million residents.
They provide residents with access to essential services across the region such as social care, education, libraries, transport, planning, waste disposal and leisure facilities.
The Challenge
Swansea Council faced significant IT challenges after ending a decade-long outsourcing contract in 2016. The legacy of this contract resulted in various departments using disparate case management tools that would not integrate and varied widely in their usability, efficiency, and development stages.
These issues hindered the effective running of the council by creating information silos, inconsistent service levels across departments, and inefficiencies. This led to increased costs and reduced the council’s ability to collaborate and empower its staff with the necessary tools to serve the public effectively.
The Solution
Swansea Council implemented the Dynamics 365 Suite to address these challenges and to support government plans to digitally transform public services. By unifying the case management tools across the business and adding integration into the Office 365 environment Swansea council provides the basis for more collaboration and integration between departments, along with the vastly streamlined and reduced cost structure.
The Results
By implementing the Dynamics 365 suite and unifying all the case management tools across the business, Swansea Council were able to see improved service delivery and a 90% reduction in annual licensing costs. The new unified system has enabled the Swansea Council to eliminate information silos and ensured consistent, efficient operations across all departments.
With Dynamics 365, the council can now accurately identify customers and track their interactions across departments, greatly enhancing responsiveness and service quality. This comprehensive view allows for seamless service delivery and boosts resident satisfaction. The proactive approach enabled by this system helps the council address issues before they escalate, further improving the customer experience and reducing costs.
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Get in touch
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GET IN TOUCH
Contact us using the form and we’ll get back in touch shortly. Please use the telephone number below to call us, or drop us an email if you’d prefer.