Tributes

 Founded 31 years ago, this privately owned business began with a simple idea: creating discreet and innovative urns for pet crematoria. Over the years, it has grown into a leading supplier for both the pet and human cremation industries, operating two brands, Petributes and Tributes.  

With a team of 40 staff, Tributes has built a reputation for innovation and steady growth for the past 14 years. Their reach now extends across Europe, America, Australia, and New Zealand. 

Challenges: Navigating Digital Transformation and Growing Pains 

As the company scaled, so did the complexity of its operations. The transition to Microsoft Business Central was a pivotal moment, but it came with significant hurdles. The previous partner, responsible for the implementation, struggled to provide consistent support. Issues ranged from slow ticket resolution and reliance on costly bespoke development to a lack of understanding of the company’s unique needs. 

The situation worsened after the partner was acquired, leading to deteriorating service and outsourced support that failed to grasp the nuances of the business. Staff found themselves spending excessive time chasing answers, with projects stalling due to resource gaps and communication breakdowns. 

There always seemed to be a continual excuse for why something hadn’t been resolved. We started, then getting the names of other Business Central support companies.

Adam Masters, Managing Director.  

The Partnership: Why Node4 Was the Right Choice 

The search for a new partner led the company to Node4, following a recommendation from a trusted developer. The difference was clear from the outset. Node4’s team demonstrated deep expertise, enthusiasm, and a genuine commitment to understanding the business. Their approach was refreshingly transparent, focused on delivering value, not upselling unnecessary solutions. 

Node4’s onboarding and training were tailored to the company’s needs, empowering staff and streamlining processes. The support team was responsive and proactive, resolving issues quickly and efficiently. The partnership extended beyond technical fixes, with Node4 providing strategic guidance and helping the company leverage Business Central to its full potential.

The service has just improved, like 1,000% in terms of our customer experience in dealing with Node4 compared to what we previously had. The openness and transparency from the beginning with our account managers and support team has been second to none.

Adam Masters, Managing Director.

Results: Tangible Impact and Lasting Change 

The impact of partnering with Node4 has been transformative. Support cases are resolved promptly, freeing staff to focus on growth and innovation. Training and onboarding have boosted confidence and capability across the team. Projects, such as the Sarna website and bespoke developments, have been delivered with strong planning and clear communication.

It’s warming to know that you’re partnering with a company that’s got your back, and it’s continued to be at the forefront of technology changes.

Liam Rose, Finance Director 

The move to a new unified facility is set to bring further efficiency, reducing wasted time and improving collaboration. The company’s reputation for reliability and excellence continues to grow, supported by Node4’s commitment to innovation and customer success. 

Building for the Future 

With Node4 as a strategic partner, the company is well-positioned for continued growth and innovation. The partnership has delivered not just technical solutions but a foundation for lasting success, empowering the team, streamlining operations, and enabling the business to focus on what it does best.